What do the charges on my invoice mean?

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We issue processing statements for our partners on a monthly basis. Those statements may include a variety of different line items depending on the types of transactions processed in the invoice period.

A list of definitions and examples (if applicable) can be found below for your convenience:

Key Terms Description
Authorization Charge per Transaction

Payment processing fees are set at 2.9% + $0.30 per transaction. The $0.30 fee is not automatically deducted in your payouts and instead, is invoiced alongside any other one-time charges in the period.

Example: If we processed 10 transactions for you in a service period, the total authorization charge would be 10 x $0.30 = $3.00.

Chargeback Processing Fee

If a customer contests a transaction and initiates a chargeback, we retain the payment processing fees associated with the transaction and charge a fee of USD $25 per disputed instalment.

Example: A customer has paid 2 instalments on their payment plan and files a chargeback for both payments. In this case, we will retain payment processing fees for the 2 transactions and charge $50.00 for the 2 chargebacks. ($25 x 2)

Failed Chargeback Filing Fee

If you fail to respond with sufficient evidence to a dispute within 5 business days, we charge a fee of USD $50 per disputed instalment.

Example: A customer has paid 2 instalments on their payment plan, files a chargeback for the 2 payments, and evidence is not provided within 5 business days. In this case, we will charge $100.00 ($50 x 2).

Chargeback Dispute Credit

In the event that a disputed transaction is reversed in your favour, a credit will be applied to a subsequent invoice.

Example: If 2 instalments of $500.00 ($1,000.00) were previously disputed and later won, a credit of $1,000.00 will be applied in your favor.

Refund Processing Fee

In the event of a refund, we will retain the payment processing fees associated with each refunded instalment.

Example: If 4 paid instalments collected are being refunded and we charged $0.30 per transaction, we will retain the $1.20 in processing fees after the refund.

Previous Balance An invoice is only charged if the amount due is equal to or greater than $5.00. Any amounts lower than $5.00 will be carried over to future invoices and will appear as the "Previous Balance" line item.

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