How do refunds work?

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Returns and refunds are subject to the refund policy of the merchant. Please contact the merchant directly to request a refund.

As soon as the merchant initiates a refund, we'll refund the amount determined by their refund policy back to the original payment method you used to place your order. We will also cancel all outstanding payments on your payment plan and send you an email to let you know about the refund.

Sometimes refunds can be returned in installment amounts to reflect how the payments were made originally, so it's helpful to check for anything labeled "Elective," rather than specific amounts.

If you've received communication from the merchant that they've sent a refund, but you haven't received an email from Elective confirming a refund was issued, please follow up with the merchant regarding its status.


The payment method I used is now canceled or closed.

Due to industry regulations, we can only send refunds back to the original payment method. However, most banks and card companies have policies in place for instances just like this. If you have a new account with the same institution, they can often credit the funds to the new account. If you closed all accounts entirely, they may notify you of the credit or issue you a check. In all instances, we recommend reaching out to your financial institution directly, as they'll be the best source of information regarding their processes.


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