For Customers

Getting Started With Elective

• Does Elective check my credit?
• Why wasn't I eligible?
• My Credit Report is Frozen/Locked
• What is Elective, and how does it work?
• Do I need to have a Canadian or American mobile number?

Payments & Billing

• Can I pay my balance early?
• Where can I find my loan agreement and statements?
• What methods of payment does Elective accept?
• What if I can't make my payment on time?
• When are my payments due?

Manage Your Account

• How can I update my payment method?
• How can I check my account balance?

Refunds & Cancellations

• How do I dispute a purchase?
• How do refunds work?