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Elective Help Center
For Customers
For Customers
Getting Started With Elective
What is Elective, and how does it work?
Does Elective charge any interest or fees?
Who can use Elective?
Does Elective check my credit?
My Credit Report is Frozen/Locked
Why was I declined for a payment plan?
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Payments & Billing
When are my payments due?
How long do I have to pay off my payment plan?
What if I can't make my payment on time?
Why did my pre-authorized payment fail?
Will I be charged any fees for missing a payment?
Why hasn't my payment been debited yet?
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Manage Your Account
Why haven't I received my order?
Where can I review my payment plan?
How can I check my account balance?
Can I pay off an order early?
How can I update my payment method?
Refunds & Cancellations
How do refunds work?
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